Volunteers Week: Layla’s story

I started working in Scope six years ago in the summer of 2007 and have never looked back. The reason I chose Scope is that I noticed my friend was working as an assistant manager in the store and I thought it would be fun to work with her.

After starting volunteering at the store I found that it had a good volunteer base who were all friendly and easy to work with.

NVQ in Retail

Through volunteering I have gained a lot of experience and an NVQ in Retail – I am now a key volunteer which will further me in my retail career.

As part of being a key volunteer for Scope I have run the shop on occasions and train new volunteers on the till and in other areas like steaming and tagging the clothes before they are put out on the shop floor.

With the 20% discount on all donated stock for volunteers as well as paid staff, you will often see me buying clothes and other items for both me, my family and friends.

Making customers happy

One of the things I love the most about being a volley for Scope is the customers and making them just that little bit happier for the day. For example, there was a young woman who spotted a pair of new rock boots in the window and after she had bought them she was so happy she skipped out of the shop.

In the future I would like to be the manager of a charity shop as I enjoy working in the charity shop environment and believe in helping others to help themselves.

I would encourage others of all ages to consider volunteering in Scope for the experience and qualifications you can gain and the friendly atmosphere you will always find in this environment.