Last year, the popular online community, Netbuddy merged with Scope to help create our new online community. One year on, we asked former Netbuddies what they thought of Scope’s new community. Did we get it right?
Switching to something new is never easy, so we knew there may be some resistance to moving Netbuddy over to Scope. Sure enough, most former Netbuddies haven’t checked out the new community yet. Ouch! However, undeterred, we went to find out what we can do to encourage former Netbuddies to join.
What did people like most about Netbuddy?
It was easy to use, 73 per cent said. While just over half told us they found Netbuddy members helpful and supportive. We hope we’ve created a helpful environment on our new community and are working hard to make the site as easy to use as possible. If you’d like to meet some of the members, we now have a special welcome group for people to introduce themselves.
Many people liked the newsletter. We regular send emails about the online community and have now added the option to sign up to this, even if you don’t want to join the community. Just enter your email address and tick the online community box on our sign up form.
What did people use most at Netbuddy, we wanted to know? Not surprisingly, 72 per cent said the tips. After that, the forums came second at 35 per cent.
What would encourage people to join the Scope community?
We asked people who hadn’t used the Scope community what issues they may have had and what we could do to encourage them to join. The overwhelming response (70 per cent) was that people hadn’t had the time. We understand how busy life can be, so we’ll continue to work hard at making our community easy to use and accessible on mobiles and tablets so it can be used anytime to fit in with hectic schedules.
Interestingly, 17 per cent told us they didn’t know Scope was for all disabled people and their families, offering support to people with learning disabilities as well as physical impairments. 34 per cent wanted to see more content about learning disabilities. We’re always looking at ways of increasing the topics covered on the forum. You may like to join our popular parents and carers group and our learning disabilities and autism group. We also have a number of community advisors with expertise in learning disabilities. If there’s a topic or question that you’d like covered, you can post on the community and we’ll do our best to find you the answer.
12 per cent said they liked and trusted Netbuddy. We like you too, which is why we’d love to see you on the new community!
What do people want to see on the Scope community?
It was encouraging to hear that 86 per cent were interested in tips. Our tips enjoy pride of place on the new community, and we’ve added several new features which Netbuddy members suggested. Now, you can add comments to tips, thank people for suggestions and share them on social media.
Many said that they were interested in professional advice. We’re lucky to have most of the Netbuddy’s site experts on our new community as community advisors, they’re now joined by new advisors including members of the wonderful Scope helpline, and of course our community champions who come from all walks of life.
So, thank you to all of you who took part in our survey – including Lucy Scott-Watson, who won our prize draw for £50 Amazon vouchers.
You’ve given us lots of great ideas for topics you’d like to see covered on the community and campaigns you’d like us to get involved with. We hope to see more of you joining the community in the coming year!