Enterprise Rent-a-Car pledge to be disabled-friendly service and employer

Donna Miller is HR Director at Enterprise Rent-a-Car. Here she explains why the company has backed the recommendations from the Extra Costs Commission report, and pledged to become a disabled-friendly service and employer. 

Photo of Donna Miller, wearing a suit and smilingVirtually all large companies have mission statements that articulate something about their morality and beliefs.

We’re surrounded by brands who want to assure us that they not only provide an excellent service and great value for money, but do so with integrity, equality and inclusivity firmly in mind.

But behind the good intentions and overuse of buzzwords, it seems that there is a gulf between what companies claim to stand for and what they actually deliver to consumers.

The Extra Cost Commission has unveiled that people with disabilities pay an extra £500 a month for goods and services, which seems to be at odds with what companies assert about their ‘inclusive’ business practices. It seems that people with disabilities have to pay a premium to live the same life as others – hardly good value.

Enterprise company cars lined upI believe that Enterprise is different. Like other companies, we also have nice sounding words and phrases that make up our core values. They are at the core of every decision we make and that is why we are trying to make Enterprise a more disabled friendly service provider and employer.

As a service provider, Enterprise is firmly committed to providing disabled people with the same services at the same prices as other customers. We pride ourselves on our award winning customer service, which extends to everyone regardless of race, gender, religion, or disability. Furthermore, we have been taking practical steps to make our offices and branches more accessible where we can, but that’s not toStaff answering phone at Enterprise say that we get it right 100 per cent of the time.

Despite us making progress towards its goal of being the first choice for disabled consumers, we have quite a way to go. It’s a journey that’s made up of many steps, but we are absolutely committed to getting it right.

Serving the disabled community is the right thing to do from a moral perspective, which should be motivation enough for any business. However, treating disabled customers equally could also have some benefits for those companies that get it right.

The Extra Cost Commission has called on disabled consumers to make their collective annual spend of £212 billion heaAccessible carrd. Companies that listen to their disabled customers could find their ‘integrity’ and ‘inclusivity’ result in other well know business terms, such as profit, satisfaction, and loyalty.

I can assure you that Enterprise is listening.

Are you a business that would like to pledge to take on some of the Extra Costs Commission recommendations? We’d love to know. 

Struggling to make ends meet? Help is at hand

David Samson, a Welfare Benefits Specialist at the charity Turn2us. Here he explains how their benefits calculator, which is now hosted on Scope’s website, can help.

“We started to get behind on our bills and dreaded the post arriving. The stress of finances and day to day living was tearing us apart.”

This is how James – one of our users – described his situation before coming to us for help. James is disabled and unable to work, and he was struggling to get by on a low income. He felt confused about what financial support could be available.

As a charity helping people in financial hardship in the UK, we hear from thousands of people like James every day. We know that people can be hit by financial difficulties at any point in their lives for many different reasons such as illness, disability or caring for someone. Many are forced to live in cold homes or go without food as a result, yet there is often low awareness of what support they can claim, or sometimes a reluctance to ask for help.

One of the ways we help people in need is through our benefits calculator. This free and easy-to-use tool tells you what welfare benefits you could be entitled to, how much you may receive and how to make a claim.Woman on her laptop

It calculates entitlement to means-tested benefits including Income-related Employment and Support Allowance and Housing Benefit, and also highlights potential eligibility for non-means benefits such as Disability Living Allowance and Personal Independence Payment. The tool is fully accessible for disabled people, and can be used on a mobile phone. It also links through to the Money Advice Trust’s ‘My Money Steps’ service which provides free debt advice.

Through using the benefits calculator, James managed to make a successful claim for Employment and Support Allowance (ESA), receiving £200 every fortnight. His situation is now more positive and he says: “Things feel more stable now and I’m far less anxious. I feel I can move on with my life and pay the bills.”

In the last financial year, we saw over 940,000 calculations completed on our benefits calculator – a 63% increase on the previous year. As economic difficulties and proposed cuts to welfare continue, the need for help is greater than ever and we expect this rise to continue, which is why Scope and other charities are now hosting it on their website too.

The calculator is continually updated to reflect the latest benefit changes, and has helped more many people to understand their entitlements at an uncertain time.

Woman with dark hair sitting on the sofa in her living room on a laptopHarriet supports her disabled adult son and was worried when his entitlement changed and his benefit was cut. Using the benefits calculator, she identified that he was eligible for additional support at £40 per week and says: “It’s taken a huge worry off of both of us. I’m so relieved my son can keep his financial independence.”

We would urge anyone who is struggling to take a few minutes out of their day to use the calculator to see what support they can claim for themselves or loved ones. Even if you have checked in the past, it is worth doing so again, especially if you have recently experienced a change in your circumstances.

Our research has shown the value of checking entitlements with 85% of households who currently claim benefits telling us that this extra income has helped with their bills, childcare costs and even avoiding debt.

So why not see if you might be eligible for help today? If you need any support with the calculator, you can ring Scope’s helpline on 0808 800 33 33 Monday to Friday, 9am to 5pm, and someone can talk you through it.