All posts by Alex White

Alex White is Scope's Information Content Manager.

Letter to Louis: a mum’s story of her son with CP

“I’ve never quite known how to explain what our daily life is like. I wanted to write how it is in order to give others a greater understanding of disability and caring. And to be totally honest, I wanted to write something that would make people consider being Louis’s friend. So here is me introducing you: Louis, this is your story. Readers, this is my son.”


Alison White’s memoir of bringing up her son Louis covers the first 18 years of his life. It’s written to him, even though he doesn’t have the capacity to understand his mother’s writing.

From the beginning Alison White is brutally honest. When she first sees her son in the intensive care baby unit, she thinks, “I would not have chosen you.”

The name Louis means ‘fighter’, according to the baby names book Alison and her partner Greg used. It proves to be prophetic. His first Christmas present is to be able to come off oxygen and to bond with his mother for the first time.

The things people say

One of the things that I found most shocking about the book is the callousness or perhaps carelessness of people’s reactions to a mother with a disabled child:

  • The woman from the parents group talking about how ‘perfect’ her own child is.
  • The nurse who calls Alison ‘Ermintrude’ when she brings her expressed milk to the intensive care baby unit.
  • “Look at him. That’s an apology, that is!” says another nurse.
  • From Louis’s own grandmother: “There’s something not quite right about him. He’s not like any baby I’ve come across before.”
  • The homeopath who attributes Louis’s cerebral palsy to his father not being present at the birth.
  • The shoe shop worker who says that it is not her company’s policy to sell shoes to people who cannot walk in them!

Celebrate every step

Scope used to have a child development tool called Celebrate Every Step. This was a way of marking the tiny developmental milestones that were missed by mainstream ways of assessing child development.

After so many battles, Alison begins to see the way forward:

“All those things that we take for granted like being able to walk, play, write, get dressed, wipe our bums, brush our teeth, tie our shoelaces, chew our food, blow our nose, lick our lips. You still can’t do any of these things. We help you to do everything and little by little, at a pace that is imperceptible, we make progress with some things. Other things will never come. The damage is done.”

Alison finds a music therapist from Nordoff Robbins who unlocks Louis’s love of music. Louis can sing his own name before he can say it. As Louis begins to express himself, his personality and his obsessions come to the fore. He likes to carry maps with him wherever he goes. His bedtime routine consists of his mother having to pretend to go for a bike ride before he can settle.

Presents of life

Louis’s birthday wishes become more and more eccentric: for his 10th birthday he asked for a Henry Hoover; for his next he wants an escalator! One Christmas he asked for a Soundbeam, an inclusive musical technology system used in sensory rooms which costs thousands of pounds. When his mother tries to explain that this is impossible, his response, which could almost be the motto of this book, is: “You could try.” Alison does try. She contacts Soundbeam who offer to lend a system over the Christmas holiday so Louis does get his wish: he gets a Soundbeam for Christmas!

18 plus?

For his 18th birthday, Louis and his mum get an unwanted present: no more respite.

“As you turn at 18, as we were told, are respite has been cut to nothing, gone. Yesterday you were a child and today you are an adult and everything will change with social services again but nothing has changed with you. You still need all of your care, but nobody seems to be able to tell us anything. We are not going to worry. We are having a party and your parties are known as the best.”

Letter to Louis by Alison White is published by Faber on 2 February 2018.

Win a copy of the book!

We have 10 copies to give away. To be in the draw,  post the things people say to parents of disabled children on our online community. 

Terms and conditions

Only one entry per person will be counted. The prize draw closes on 10 February 2018 at 10am. The winners will be chosen at random after this date and notified via social media. Books can only be posted to addresses in the UK and no cash equivalent or alternative prizes will be offered. This prize draw is not associated with Facebook or Twitter.

2017: an award-winning year in the life of Scope helpline

In 2017, Scope helpline won the Helplines Partnership ‘Helpline Impact’ award. The award recognises “helplines that have contributed to the sector over the longer term in an amazing way and are an example to others”.

We’ve always been so proud of our helpline service, our dedicated team and the amazing difference this vital work makes to disabled people and their families. But it’s also wonderful to have this external recognition and to win such a prestigious award.

“This is possibly the most helpful advice-line I have ever encountered. Thank you.”

In 2017, the Scope helpline responded to 22,837 requests for information and support by telephone, email and via Scope’s online community and social media networks.

We have also supplied answers to over 1.3 million requests for help and information via our website. This has risen steadily over the years:

“[Scope helpline] was immensely helpful and gave me much greater confidence in dealing with DWP (Department of Work and Pensions) which I was very daunted with. Thank you so much.”

Funding the extra costs of disability

Unsurprisingly, the number one topic you ask about is benefits. We have added extra capacity through the Benefits Training Company answering questions in the online community.

To complement the work of our specialist advisors, our partnership with the charity Turn 2 Us offers an online benefits calculator and grants search tool. Since its launch in July 2015, thousands of you have used this free service to improve your finances, completing 15,000 benefits calculations and over 12,000 grants searches.

In 2017 so far, the calculations have identified over £1.5 million per week in unclaimed benefits. This can make a massive difference to the lives of disabled people and their families, as this customer explains:

“This service exceeded my expectations… The outcome gives…  approx £151 per week instead of £111 per week as originally assessed. I can’t praise the advisors enough.”

New information products

As well as responding to a wide range of enquiries, we have also produced lots of new online information in response to popular demand:

We have taken part in our first Facebook Live event on Universal Credit.

Becoming Disabled offers answers to the most frequently asked questions our helpline receives from people new to disability.

Our newly expanded equipment section in partnership with Which? is complemented by an occupational therapist in our online community.

We have also produced three information videos, which has been viewed nearly 100,000 times since they were launched:

“Just a note to say these films are absolutely excellent. Very clear and accessible. My son who has ASC (Autism Spectrum Condition) is currently undergoing a PIP assessment and I expect to go through the appeal process, so it’s really great to see this kind of resource being made available.”


For free, independent and impartial information and support on the issues that matter to disabled people and their families, contact Scope helpline on 0808 800 3333 or

Scope helpline receives no Government support: £9 can help pay for a call to the helpline.

Please support us if you can.

Through The Eyes of Me – Writing a book for my autistic daughter

Jonathan Roberts has written a story book about his daughter, Kya, who was diagnosed with autism. After a great reaction to his book from Kya’s family and the professionals who work with her, Jon’s book has just been published by Graffeg.

Getting a diagnosis

We adopted Kya at 17 months old. We realised fairly soon that there were differences between Kya and other children of her age and we initially put this down to post adoption attachment issues. Kya’s Health Visitor raised her concerns and referred her for an assessment with regards to her development delays which resulted in a diagnosis of severe autism.

As Kya’s parents we’re blessed –  she is a lovely, placid happy child and I wanted to capture her lovely little quirks before we forgot them so I started to record them. I started writing things down and showed my wife Sarah. She liked them and we thought it might make a little book.

When Kya started mainstream school, the children in her class asked the teacher questions about her, like:

“Why is Kya allowed to run around?”

An illustrated page from Kya's book. The text reads: I am always on the move. I don't care for sitting still. I love running.

Kya has lot of energy and finds it difficult to sit still. It’s hard for us to keep up with her sometimes, particularly when we are out shopping and we forget her rucksack with reins. Luckily, we live near some long, sandy beaches and open spaces where Kya can run around in a relatively safe environment but we still have to keep our eye on her all the time! She doesn’t understand danger so she’s always climbing stairs, railings and on top of kitchen work tops. It can be very tiring!

“Why won’t Kya talk?”

She has difficulty concentrating and finds it hard to communicate. She has delays with her speech and often babbles but she is learning a few words now. When we read the book to her, she points and says, “Kya!” and looks at me for approval. She loves looking at the book but she has a tendency to rip things up, it is like her sign of approval, as if she is multiplying things as opposed to destroying them.

Picturing a book

And illustration of Kya and her Dad swinging her aroundI wanted to create a nice, pretty looking and simple to read book explaining her differences and beautiful quirks. I wanted the book to be illustrated simply yet beautifully.  We got in touch with Hannah Rounding, who was spot on with her pictures even though she had never met us!

We hope Through the Eyes of Me will help siblings, classmates and anyone who knows of someone on the autism spectrum.

Order the paperback and add ‘Scope’ as coupon code to get a 20% discount on the normal price of £6.99.

Check out our Pinterest board of kids books for siblings of disabled children.

2017 AbilityNet Tech4Good Awards

Now in its seventh year, the AbilityNet Tech4Good Awards is one of the most inspiring events of the year. It shows the incredible capacity of technology to improve all our lives. There were over 200 brilliant and life-changing projects to choose from but here are some of my favourites that improve the lives of disabled people:

AbilityNet Accessibility Award winner: Bristol Braille Technology

Bristol Braille Technology is building a revolutionary and radically affordable Braille e-reader called Canute, designed with and by the blind community. The world’s first multiple line Braille e-reader will launch by 2018 and it is hoped will be around 20 times cheaper than existing digital Braille devices.

BT Connected Society Award winner: Sky Badger

Sky Badger logo with animated cape
Sky Badger logo

Sky Badger finds educational, medical, financial and social support for families with disabled children all over the UK. Over the last five years, Sky Badger has supported over one million disabled children and their families. Sky Badger puts the emphasis on having fun.

Digital Health Award winner: Fizzyo

Both of Vicky Coxhead’s sons have Cystic Fibrosis and because of this they have to do an hour’s breathing exercises every day to keep infections at bay. She applied to feature on a BBC2 documentary The Big Life Fix and was introduced to Haiyan Zhang, Innovation Director at Microsoft Research in Cambridge. She enlisted the help of Creative Technologist Greg Saul to create a device that could take the boys’ breaths and turn them into controls for a videogame. Combining gaming with saving lives proves a potent mix – see Fizzyo.

Digital Skills Award winner: FabFarm

FabFarm participants
FabFarm participants

FabFarm is a digital aquaponic farm that is designed, built and operated as a social enterprise by disabled students in Derry, Northern Ireland. Developed by the Nerve Centre, FabLab, it uses new and emerging technologies to help empower, engage and inspire 20 young people with special educational needs to develop new skills which are directly focused upon their employability in the digital marketplace.

There were so many other great projects that were shortlisted and deserve a mention:

AutonoMe is a support system that combines the power of video and mobile technology to help people with learning difficulties through everyday tasks.

Optikey is a new assistive on-screen keyboard, designed to be used with low-cost eye-tracking devices. It brings keyboard control, mouse control and speech to people with motor and speech limitations.

Signvideo  British Sign Language (BSL) video interpreting services can help deaf people communicate easily and professionally over the telephone or face-to-face, with hearing colleagues. Signvideo offers instant access to an experienced, qualified video interpreter within minutes, via PC or Mac, tablet or smartphone.

Read about the 2016 Tech4Good awards.

Read about Scope’s partnership with AbilityNet.

How to appeal a Personal Independence Payment (PIP) benefit decision

Scope’s benefits advisor Debbie Voakes is presenting a set of films on how to appeal a PIP benefits decision. Read below for her guide to the five main steps:

1) The Mandatory Reconsideration process

You have one calendar month from the date on your decision letter to request a mandatory reconsideration.

Before you request a mandatory reconsideration go through your paperwork and pick out all the points that you don’t agree with. If possible, seek advice from a Citizens Advice Bureau, Disabled Person’s Organisation or a local welfare rights team. Don’t panic if you can’t get advice.

Review the PIP descriptors and work out why you should have qualified. If possible try and get some new evidence to support this. Call the Department for Work and Pensions (DWP) and explain your reasons for disputing the decision and point out why you feel that you should have qualified.

Can you do the activity reliably, safely, repeatedly, to an acceptable standard and in good time? If not, you might qualify for a higher score.

If you have further medical evidence, tell the DWP that you’ll send this as soon as you can. If you can, send it recorded or special delivery. Keep proof of postage.

If you can’t meet the deadline, tell the DWP as soon as possible. It’s best to keep within the timescales but if you can’t you might be allowed some more time.

2) From Mandatory Reconsideration to Appeal Tribunal

The Mandatory Reconsideration will be carried out by a different decision-maker at the DWP. They will review the claim form, the assessment report and all the supporting evidence that you sent in.

If the decision remains unchanged after the Mandatory Reconsideration, you will receive a copy of a Mandatory Reconsideration notice. You will be sent two copies of this and you’ll need one copy to send to the tribunal.

You will need to download an SSCS1 form. 

Try getting in touch with a benefits adviser to start building your case and work out your chances of success.

Join Scope’s online community where you can share appeal tactics and ask our benefits advisors specific questions.

If your SSCS1 form is going to be late, explain this on the form otherwise your appeal will not be accepted.

You can choose to have an oral or paper-based hearing. An oral hearing is better because you will be able to put your case forward in person. Only choose a paper-based hearing if your evidence is strong and clear and points to a clear decision.

Send your SSCS1 form and your copy of your Mandatory Reconsideration Notice to the tribunal. If possible send it by recorded delivery or special delivery.

Remember to keep records of all telephone calls and paperwork.

3) How to prepare for a PIP hearing

The DWP will look at their decision again once they have received your appeal. They can revise your award at any point up until the hearing if, for example, you send in new evidence.

You will be told the date of the hearing 14 days in advance. You should receive directions to the venue with transport links, accessibility information and also expenses. Review your paper evidence and think about what extra evidence you might need. Attending the hearing and telling the panel about your disability counts as evidence.

You can send in evidence at any point up until the hearing but don’t save it all up for the hearing as this could delay matters.

All papers relating to the appeal will be sent to the panel members before the hearing. This will give them the chance to identify if there are any problems or issues that may affect the hearing from going ahead.

4) On the day of the hearing

Take someone with you. This can be your representative if you managed to find one, could be your partner, a family member or a friend.

The tribunal will be made up of a tribunal judge, a doctor and a disability specialist. All are independent from the Department of Works and Pensions. Their role is to check the DWP’s decision and to ensure that the law has been applied correctly.

This is your chance to talk about how your disability affects you, how you feel you meet the descriptors and anything else that went wrong during the assessment process.

Normally tribunals will make a decision on the day and will confirm this in writing.

5) Further appeal

If you’re unhappy with the decision made by the first-tier tribunal, there is a further appeals process. You can appeal to the Upper Tribunal if you believe there has been an error in law.

This is a very complex area and you will need the help of a solicitor or a welfare benefits specialist. There may be some legal aid available to help you with your case.

Read PIP appeal tips from our online community.

How to prepare for a PIP assessment

Preparing to attend a Personal Independence Payment (PIP) assessment can be a difficult time.  Scope has created a short film to guide you through the process.

The PIP assessment letter

When you get your letter, check the date and venue of the assessment. If there is a problem, tell the Department of Work and Pensions or the assessment provider as soon as possible.

Ask for the support you need to attend the assessment

Check the parking and facilities near the assessment centre.

Read the assessor’s guidance beforehand

The more prepared you are, the easier it is to relax. Read the guidance a week before the assessment so you are prepared.

Take a copy of your application and supporting evidence

It’s useful to take along your evidence so that you can refer to it during the assessment to ensure you’re covering all the bases.

Don’t assume the assessor knows anything about you

Be as honest and open as you can about how your impairment impacts on your health and well-being. Think about the everyday things you do to manage your impairment. It’s important to go into as much detail as possible about what a day in your life is like.

If you make it seem as if you are able to manage doing something but normally you’re not able to do it, then the assessor may assume that you can always do that thing.

Don’t ‘put on a brave face’ about how you deal with your impairment.

Talk about support you need even if you don’t get it now

At the assessment you have to show what you can’t manage, not how you do.

Ask someone who knows you well to come with you

Take someone with you to your assessment. This can help if you need physical support to get to the assessment centre but also it’s useful to have someone else listening in and filling in things you may miss.

And if you can’t get support from a family member or a friend, maybe consider contacting an advocacy service or someone who can just be there to support you.

Read more information on PIP assessments.

How to employ your own Personal Assistant (PA)

We’ve produced a new video featuring  five top tips for employing a Personal Assistant.

1) Decide what support you need to live the life you want

Make sure you have a think about the number of hours of support that you need. You also need to decide whether you need to recruit more than one PA to support you. It’s a good idea to have more than one person, in case one PA is off sick or on holiday.

2) Think about how you will find the right person

You can advertise in loads of different ways. You could try the internet and Facebook groups. Do remember to keep yourself safe and carry out any interviews in a public place. Some local support organisations may be able to help you with this. Just remember, it might take some time to find the right person for you.

3) It needs to be a business relationship

It might seem like a great idea to hire your friend but remember that they will be your employee. You need to make sure they have the skills and qualifications necessary to do what you need them to. Remember, it’s important to ask for references and to do criminal record checks for your PA.

4) Think about the responsibilities that come with hiring a personal assistant

This can include managing direct payments and lots of other administration.

5) Remember you might be able to get help to become an employer

In some areas, it’s possible to outsource things like payroll and get extra help to become an employer. Your local authority should be able to advise you on what local support and information is available.

If you’re considering employing your own personal assistant, read PA tips from members of our online community. 

Visit our new online technology hub – in partnership with AbilityNet

Technology is transforming the lives of disabled people. We are working with tech experts from AbilityNet to highlight some of the software and equipment that can make life easier, more productive and fun in our new technology section.

Adapting your computer

Sometimes your existing computer has accessibility features on your existing PC that you might not be aware of. Try My Computer My Way, a free, interactive tool developed by AbilityNet that makes any computer, tablet and smartphone easier to use.

Check out our keyboard shortcuts, too!

Computers and autism

People with autism spectrum disorders can use a variety of multimedia applications and programs to experience the world around them within clear and safe boundaries.

How tech can support people with learning difficulties

Find out about touchscreens, keyboard and mouse alternatives and software that can help people with learning difficulties to access computers.

Visual impairment apps and suppliers

For people who have difficulty seeing conventional displays, there are many useful apps and specialist suppliers in visual impairment products. Other options to accessing information online include magnification and screen-reading.

Voice recognition

If you think you have never used voice recognition, think again! Voice recognition is becoming more and more mainstream so if you have a Windows computer or an Apple product, you already have it! Find out how you can use voice recognition more effectively.

Computer training and resources

One of the biggest barriers to disabled people accessing technology is training. We offer links to a wide range of private and voluntary organisations that offer computer training and support for disabled people.

Talk tech

Join our online community to talk to an AbilityNet advisor to discuss technology.

Read our equipment tips.

AbilityNet is a UK charity that helps older people and disabled people of all ages use computers and the internet to achieve their goals at home, at work and in education.

Joan Ross: A life remembered, 1939 – 2017

Joan Ross, a contributor to Scope’s Speaking for Ourselves project, died in January. Born with cerebral palsy in 1939 (when disabled children didn’t have to have an education), she went on to become  a language teacher, girl guide leader, advice officer for 17 years at Haringey Disabilities Consortium and a published author.

Using extracts from her interview in the British Library Sound Archive, we celebrate her life.

Going to schoolJoan as a child in a black and white photo

“My mother took it for granted that I was entitled to education like everyone else… She wanted me to be able to read so that I could read to myself and so on. She saved for me to go to a little private school very near where we lived, but they refused to have me so she tried the local infants school that was all on one level, and they were very reluctant. The headmistress did want to take me, she was willing to have me, but the education authority weren’t happy about me going and I didn’t have to go to school; it wasn’t compulsory.

So my mum decided to go to the education offices every day to ask them when they were going to find a place for me at this school she had in mind, and one day when she went she heard one of them say, ‘That Ross woman is here again’, and so she said, ‘Yes. And I’ll be here again tomorrow until you offer me a place for my daughter at school’.

So they did agree to place me in the school that she’d chosen, on condition that she came there and took me to the toilet twice a day, maybe more, fed me at lunch time; the teachers would teach me but nothing else, no personal care. But she was willing to do that and I was very happy there.”

Brownies and Guides

“We had a uniform which made me feel one of them. Our school icwbicc-24didn’t have a uniform so I enjoyed having an identity. I enjoyed the badge-work in Guides because that was way of proving myself.

“We didn’t really take a lot of exams and that at school, so this was a way of stretching myself and proving myself. The Guides, once they realised that I was just the same as them, except I was in a wheelchair, accepted me and I really felt one of them.

“After I left school. I was still in the Rangers, the senior part of the Guides, and one of the things the Rangers did was help with Cubs and Brownies, so I was delighted when I was asked if I would like to help with a Brownie pack, and I did that for about a year, or maybe longer. And then my own church Brownie pack was without a leader and I longed to offer to take over the pack but I didn’t want to do that because I didn’t want to be turned down. So I was delighted when I was approached to actually do that, and I did it for 15 years.

And it really compensated for not working because it gave me an important job to do which took a lot of time but was very worthwhile.”

Looking for work

“I kept on looking out for jobs. I went to a few interviews and some of them were better then others, but nothing very promising.

“There was nobody to advise me. I went to the job centre to see a disablement resettlement officer, but she really didn’t seem to have a clue how to help me. And so I just looked up jobs and I wrote to the Director of Social Services in Haringey and I did have an interview, which looked quite promising…

“They wanted to set up an advice and right centre for handicapped people in Islington in the day centre, which would deal with telephone enquiries on benefits and also lots of problems relating to disability.

“And I applied for that job and got it and it was an amazing experience.

“I wasn’t teaching but I was helping other disabled people and
carers and expanding my knowledge all the time. I went on training courses and the project was managed by the Citizens’ Advice
Bureau so we were able to go to their training courses as well.

“And the scheme lasted the year and… they hoped that they would get more funding for it to continue but when the year was up no funding materialised, at a time when the centre – it was called ARCH [Advice and Rights Centre for the Handicapped] by the way – and it was really making very good progress and helping a lot of people, and we just couldn’t abandon it because the project wasn’t being
funded. I had another worker – there were two workers on the scheme – the other person was disabled as well, he was called Melvin, and we decided to carry on working for ARCH voluntarily for another year.”

Joan’s commitment to her community then led to her being an advice officer for 17 years at Haringey Disabilities Consortium.

To hear Joan’s interview in full, go to the the Disability Voices website at the British Library Sound Archive.

Joan Ross and Lynda Bellingham
Joan Ross and Lynda Bellingham at the launch of Joan’s book

Read Joan’s autobiography, I Can’t Walk, But I Can Crawl.


2016: a year in the life of the Scope helpline

In 2016,  the Scope helpline responded to nearly 20,000 requests for information and support by telephone, email and via Scope’s online community and social media networks. We also supplied answers to over one million requests for help and information via our website.

Your top 5 issues in 2016

Apart from wanting to know more about Scope, the top issues people contacted us about were:

  • Benefits and finance
  • Independent living
  • Social care and services
  • Transport
  • Employment

Funding the extra costs of disability

Unsurprisingly, the number one topic you ask about is benefits. To respond to this, we’ve employed an extra benefits and finance specialist  on the team.

To complement the work of our specialist advisors, our partnership with the charity Turn 2 Us offers an online benefits calculator and grants search tool. Since its launch in July 2015, thousands of you have used this free service to improve your finances, completing 8,100 benefits calculations and over 7,200 grants searches.

In 2016 so far, the calculations have identified over £319,000 per week in unclaimed benefits. This can make a massive difference to the lives of disabled people and their families, as this customer explains:

“Thanks to your brilliant advice, I have had some fantastic news. I applied for Attendance Allowance with the form on your website and I have been awarded £55.10 per week which will certainly be a big help to us. Thank you.”

We love it when we hear stories like this. Another customer contacted us following his failed application for Employment Support Allowance (ESA). Our benefits specialist provided supporting information so that he could conduct his entire appeal himself. He went through two tribunals and finally, after spending a winter without heating and using food banks, he eventually won. He received a backdated payment of more than £5,000 as well ongoing ESA payments to support him to live.

Just the job!

Another caller who was out of work applied for a job at a company signed up to the Government’s positive about disability scheme. He met the essential criteria but had received a standard rejection letter so he thought he’d been discriminated against. We spoke to him about how to challenge the decision. The company reviewed his application and admitted a mistake had been made and he did indeed meet all of the essential criteria. They offered him an interview and he got the job!

Our online community

As well as answering calls and emails, Scope helpline continues to play an active role in our ever-growing online community. We are investing more time in answering your questions online because we know that answers to one person’s query can help many others too. For example, one discussion has had over 12,000 unique page views, meaning that many more people are continuing to benefit from our expertise and advice.

New information products

As well as responding to a wide range of enquiries, we have also produced lots of new online information in response to popular demand:

  • Technology in association with Abilitynet
  • Equipment with Which? (coming soon)
  • Independent living, updated by our new specialist in social care.

In 2017, we will continue to trial new ways to deliver information content with pilot videos on PIP assessments, PIP appeals and employing your own PA.

We’ll also be launching a new information product that will help guide people new to disability, like this caller to our helpline:

“After working within the corporate industry for over 20 years, I have recently become disabled and found the past 9-10 months totally life-changing. I’ve called various places and not received the help or level of service I have just been provided. I don’t usually do this but I really want to make a point to applaud the level of service and professionalism your helpline has. I felt as though I have been treated with dignity and pride, and not made to feel uncomfortable talking about my disability. So thank you again.”

Goodbye to Veronica

2016 also saw the retirement of helpline manager Veronica Lynch who has worked on Scope’s national helpline since it launched in 1990. She retired in April after 26 years’ dedicated service and won a national award for staff with a long-term commitment to their cause and who had made a positive impact to people’s lives.

We miss her but, more importantly, so will the people who have asked for her support over the years.

One parent, whose twins have cerebral palsy, said:

“I can honestly say that I don’t think I could have coped had it not been for Veronica and the helpline. They have given me so much time and support through all my difficulties and battles.”

Have a happy Christmas and New Year!

Thank you to everyone who has contacted us in 2016 and may we wish you all a Happy New Year.

For free, independent and impartial information and support on the issues that matter to disabled people and their families, contact Scope helpline on 0808 800 3333 or

Please note Scope’s helpline is closed 24 December to 28 December, and between 31 December and 2 January. 

Scope helpline receives no Government support: £12 can help pay for a call to the helpline this Christmas. Please support us if you can.